2. Review Moderation

Only verified guests — those who booked via KomodoExplorer with a confirmed booking code — may post reviews. Each submission passes an automated spam filter plus manual outlier review. Visible reviews are filtered by a visible_fromPostgreSQL trigger (timestamp gating). If a review is removed after a dispute, we publish the rationale. No “review for discount” incentive schemes — submissions are organic only.

3. Pricing Transparency

Base cost reflects per-boat operational cost (fuel, crew salary, depreciation). We benchmark against 8–12 competitor operators monthly. Dynamic pricing factors in seasonal demand, fuel index, and last-minute inventory. Markup is disclosed: KomodoExplorer operational fee % versus boat owner take-home — no hidden agent margin.

4. Booking Trust

SSL encryption on all forms; PCI-DSS compliant payment via Paper.id (Indonesian regulated). Guest contract specifies cancellation terms, medical liability, conduct code. Pre-departure confirmation arrives via email + WhatsApp with boat specs, crew bios, emergency contact, and weather briefing. Post-return survey + dedicated safety feedback channel.

5. Continuous Improvement

Annual re-inspection of all vessels plus quarterly spot checks. Crew training refresher schedule (CPR every 2 years, diving certifications annually). Incident review logs near-misses, root cause analysis, and fleet-wide circulars. Guest feedback loops mean common complaints trigger protocol adjustments within 30 days.

Verifiable

Question any claim above? Email info@komodoexplorer.comwith the specific item and we will provide documentation. Methodology updated annually or whenever process changes — see dateModifiedin this page's structured data.